We appreciate your support at Spa St James Boutique! We are delighted to provide shipping services throughout Canada. Expedited shipping fees via Canada Post range between $12 and $14, excluding taxes. We also offer speedy shipping options via Purolator and FedEx, which will incur additional costs depending on the desired delivery method and location.

Once we have received your order, it may take up to 5 business days for us to process and dispatch it, irrespective of the shipping carrier chosen. Please bear in mind that the processing and handling time may increase during peak sale periods. We strive to keep delays to a minimum - if delays occur please read our delayed orders policy below. 

The processing time generally falls between 1 and 5 business days but could vary depending on product availability. This time does not include delivery times, which will depend on your geographical location.

Here are our estimated Canada Post delivery times within Canada:

• British Columbia and Alberta: 3-5 business days
• Manitoba and Saskatchewan: 3-5 business days
• Quebec and Ontario: 2-5 business days
• Newfoundland, Labrador, Nova-Scotia, P.E.I, New Brunswick: 3-6 business days

These estimates are in addition to processing and handling time. Please note that remote area deliveries may experience longer shipping times. We reserve the right to modify shipping rates at any time without prior notice.

The shipping time frames provided are estimates, and actual delivery times may vary due to unforeseen delays, such as supplier delays, traffic, weather conditions, additional payment analysis, etc. We now require a contact phone number for the destination shipping address, enabling our carriers to reach out if necessary. Spa St James Boutique’s shipping labels via Canada Post enforce a “Do Not Safe Drop” delivery policy. Your package will only be delivered if a person is available to receive it. If a delivery notice is left at your door, you must pick up your order from the specified location within the given timeframe to prevent it from being returned to Spa St James Boutique. For orders over $500, a signature will be required, free of charge.

Business Days & Holidays

Our order processing and shipping operations take place Monday - Friday, excluding Canadian federal holidays. If an order is placed after the cut-off time, it will be processed the following business day. No shipments are made from our distribution center over the weekend or on the following Canadian holidays:

• New Year’s Day
• Family Day
• Good Friday
• Easter Monday (limited services, some orders may still ship)
• Victoria Day
• St-Jean Baptiste (Quebec)
• Canada Day
• Civic Holiday
• Labour Day
• Thanksgiving Day
• Remembrance Day
• Christmas Day
• Boxing Day

Important Shipping Details

Spa St James Boutique will not be liable for any lost, stolen or damaged packages (please see below for more details). It is important to provide a complete and accurate shipping address. We are unable to make any changes to or add missing information regarding your address or delivery instructions once your package has left our warehouse. You will need to contact the shipping carrier directly to make any necessary changes.

No changes can be made for:

• Address changes
• Addition of a unit number or buzzer number
• Specifying deliveries to a special door
• Addressing special needs
• If your delivery address has a directional designation such as South, North, West, East

We will not issue refunds for orders with address errors, missing relevant information, or last-minute changes leading to unsuccessful delivery. If your package is returned to us due to the aforementioned reasons, we will be happy to reship your package at your expense, charging a fee of $30 to cover reshipping costs.

Delayed Orders

All orders placed with Spa St James Boutique undergo a standard processing time. While we make every effort to ensure orders are prepared and dispatched within our regular 1-5 business day timeframe, there may be instances due to unforeseen circumstances where an extended processing period is required.

Extended Processing Window: In the event of exceptional situations, Spa St James Boutique reserves the right to extend the order processing window up to 10 business days. We will always strive to minimize this duration and will keep our customers informed if such an extension becomes necessary

Refund Provision: If we cannot ship your order within the stipulated 10-business-day processing window, customers will be notified and given the option for a complete refund for the affected item(s).

We value transparent communication. Should any changes or delays occur regarding your order, we will provide timely updates to keep you informed. Our team is always available to address any concerns or queries you may have regarding your order, our processing times, or any other aspect of our service. Please don't hesitate to contact us with any questions. Thank you for your trust and understanding. We remain dedicated to offering the best service and quality to our valued customers.

Order Cancellation and Changes 

Please note that once an order has been submitted, we are only able to accommodate any modifications or order cancellations up to an hour after being placed. Changes to orders may cause of delays in shipping. We kindly ask for your understanding and attention to this policy as it ensures a streamlined and efficient order fulfillment process. 

Delivery Details

We strive to meet the delivery times stated; however, they are not guaranteed. If you experience a significant delay in receiving your package, please contact us at info@spastjames.com, and we will initiate a service ticket with the carrier. Additional delays might occur while resolving the issue. Please note, we are unable to send a replacement package until we receive confirmation from the carrier regarding the status of your initial package.

All our orders are shipped with a tracking number, and once your order is dispatched, you will receive a confirmation email with this tracking information. You can monitor your package throughout its journey. Registered customers can also track their orders by logging into their accounts.

Product Availability

Shipping is contingent on product availability. Spa St James Boutique does not guarantee stock availability for all brands listed on its website. In the event that your ordered product(s) are out-of-stock or discontinued, one of our customer care & support specialists will contact you via email to update you on any shipping delays or refunds for discontinued items. For orders that contain a combination of available products and out-of-stock items, you may receive multiple shipments.

In cases where your ordered product(s) is discontinued, our customer care & support specialists will inform you via email, and an immediate refund for the unavailable item will be issued. We will be more than willing to assist you in finding alternative products to suit your skin.

Theft, Lost or Damaged Parcels 

Unclaimed Parcels

If your parcel is delivered to a post office, a delivery notice will be sent to you. Please follow the instructions on the notice to retrieve your parcel. When collecting your package from the post office, you will need to present:

1. The delivery notice
2. Official ID with photo and address